GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Sub-Zero Appliance Repair in Matthews, NC
Same-day Sub-Zero repair from Star Appliance Repair.
6-Month Warranty
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Dryer Repair
24/7/365
Emergency
Sub-Zero service-call pricing
Applied to the cost of the repair when work is done.
$125Luxury tier
Sub-Zero qualifies for our Luxury rate.
Other tiers
Standard Most appliances + brands | $99 |
Luxury High-end (Sub-Zero, Wolf, Miele, BlueStar, Thermador, etc.) | $125 |
Commercial Walk-in coolers, commercial laundry, restaurant equipment | $175 |
Warranty: 6-month parts, 6-month labor. Technician quotes the repair on-site before any work.
Request Service
Appliance Down? Instant SMS & Email Confirmation.
Submit below — you get an instant SMS + email confirming we've received your request. Our dispatcher locks in your tech's exact arrival time within 1 business hour. Live tracking link in every message.
Book a Service
Most jobs scheduled same-day or next-day.
Required fields marked *. Up-front pricing — diagnostic fee disclosed before dispatch.
What customers say
4.8· 34 Google reviews
- 5 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 9 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 9 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
Star Appliance Repair is your dedicated local provider for expert Sub-Zero appliance service in Matthews. We understand the investment you've made in premium refrigeration and are committed to ensuring your Sub-Zero performs flawlessly. Our technicians possess extensive experience with the intricate cooling systems and advanced features that define the Sub-Zero brand. While we focus on high-end refrigeration like Sub-Zero, our team also has the capability to service commercial and restaurant kitchen appliances, ensuring a broad range of needs can be met. We pride ourselves on a transparent pricing model, meaning you'll receive a clear understanding of costs before any work begins, with the service call fee applied directly to your repair. Whether you're in the heart of Matthews or a nearby neighborhood like Wesley Chapel or Lake Park, our goal is to provide reliable, professional service that maintains the integrity and longevity of your Sub-Zero appliances. We are committed to delivering exceptional care for discerning homeowners throughout the area.
Updated
Our trucks & technicians
Common Sub-Zero appliance repair symptoms
If you're noticing any of these, it's time for a diagnostic.
Not cooling properly
If your Sub-Zero refrigerator or freezer is not maintaining the set temperature, it can lead to food spoilage. This symptom often indicates an issue with the cooling system, such as the compressor, evaporator fan, or refrigerant levels.
Excessive frost buildup
An unusual accumulation of frost inside your Sub-Zero unit can impede its efficiency and cooling capacity. This often points to a problem with the defrost system, including the heater, thermostat, or defrost timer.
Strange noises
Unfamiliar sounds like buzzing, humming, rattling, or clicking coming from your Sub-Zero appliance can signal various mechanical issues. These noises might relate to the condenser fan, compressor, or internal components that require attention.
Water leaks
Finding water pooling around or inside your Sub-Zero refrigerator or freezer is a concern. This commonly stems from a clogged defrost drain, a faulty water inlet valve, or a damaged ice maker line.
Ice maker not functioning
If your Sub-Zero's built-in ice maker has stopped producing ice or is dispensing poorly, it could be due to several factors. These range from a frozen water line to a malfunctioning temperature sensor or the ice maker unit itself.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Electrical burning smell
If you detect a burning odor, especially accompanied by visible smoke, immediately unplug the appliance. This indicates a serious electrical fault that requires professional assessment to prevent fire hazards.
Significant water leakage
While minor condensation can occur, substantial water pooling inside or outside the unit may signal a significant plumbing or drainage issue. Prompt attention is needed to prevent water damage to your flooring and cabinetry.
Specialty Sub-Zero Service in Matthews
Premium Specialty
Sub-Zero Appliances We Repair in Matthews
Sub-Zero Refrigerator RepairSub-Zero Freezer RepairSub-Zero Dryer RepairSub-Zero Oven RepairSub-Zero Range RepairSub-Zero Stove RepairSub-Zero Cooktop RepairSub-Zero Ice Maker RepairSub-Zero Wine Cooler RepairSub-Zero Commercial Kitchen Appliance RepairSub-Zero Commercial Refrigerator RepairSub-Zero Commercial Freezer RepairSub-Zero Commercial Oven RepairSub-Zero Appliance Repair
Common Sub-Zero Issues We Fix in Matthews
Appliance not cooling or heating properly
Error codes on display panel
Unusual noises during operation
Water leaking or pooling
Ice maker not functioning
Control board failures
Door seal or gasket deterioration
Compressor or motor issues
Sub-Zero Repair Pricing in Matthews
transparent service-call pricing (applied to repair). We provide a written estimate before starting any repair. Genuine Sub-Zero OEM parts used on every repair to maintain appliance integrity and warranty status.
ZIP Codes We Serve in Matthews
Our technicians cover the following ZIP codes in Matthews, NC. Don't see yours? Call or book — we may still serve you.
28104
Sub-Zero repair appointments to Matthews
We dispatch Sub-Zero specialists from Fort Mill to Matthews — typically same-day when capacity allows.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Frequently Asked Questions
Do you service Sub-Zero appliances appliance repair?
Yes, Star Appliance Repair has a strong focus on high-end refrigeration brands, including Sub-Zero. Our technicians are experienced with the specific technologies and engineering that go into Sub-Zero units, ensuring precise and effective repairs for your investment.
How quickly can you service my Sub-Zero appliance?
We offer same-day service appointments for urgent Sub-Zero issues. Our team is also available for emergency repairs 24/7, including weekends, to address critical situations and minimize disruption to your home.
What areas do you serve around Matthews?
We proudly serve Matthews and surrounding communities, including Charlotte, Concord, Huntersville, and Monroe. You can also find our experienced technicians assisting residents in neighborhoods such as Wesley Chapel, Matthews Commercial Historic District, Lake Park, and Providence.
How does your pricing work for Sub-Zero repairs?
Our pricing is transparent and straightforward. We provide a clear quote after diagnosing the issue, and the initial service call fee is always applied towards the cost of your repair. This ensures you know the full cost before we begin any work.
Do you offer a warranty on your Sub-Zero repairs?
We stand behind the quality of our work. While specific warranty details may vary depending on the parts and labor involved, we are committed to ensuring your satisfaction and the lasting performance of your Sub-Zero appliance after our service.
We are an independent appliance repair service and are not affiliated with, authorized by, sponsored by, or endorsed by Sub-Zero or its parent manufacturer.Sub-Zero and all related trademarks are the property of their respective owners. Use of brand names is for informational and identification purposes only and does not imply any endorsement.
How our repair process works
Five steps from your first call to the warranty receipt. No surprises.
- 1
Inspection
Your technician examines the appliance, listens to your description, and notes the model + serial for parts lookup. Visual + audio-based diagnostics first — non-invasive.
- 2
Diagnostics
Targeted tests on the failing subsystem (compressor, control board, heating element, motor, etc.) to identify the exact root cause. You get a clear explanation, not jargon.
- 3
Fix decision
Up-front estimate before any work begins: cost, parts, and the realistic likelihood of success vs. recommending replacement on an old or uneconomical unit. You decide.
- 4
Operational test
After the repair we run the appliance through its normal cycle on-site — never "it should work now, call us if it doesn't." You sign off when it's actually working.
- 5
Warranty + consultation
Receipt with warranty terms in writing. Plus a quick walkthrough of how to extend the appliance's life (filter cleaning, drain maintenance, etc.) — included free.
What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving local cities within our SC + NC service area
Not sure if we cover you? Call us.
SC
NC
Fort MillCharlotte, NCMatthews, NCWaxhaw, NC
Neighborhoods we serve
Millbridge · Mineral Springs · Walnut Creek · Bent Creek · Kimbrell Crossing · The Meadows · Ardrey Acres · Savannah · Whiteville Park · McKindry · Friendfield · Stirling
Appliance Down? Instant SMS & Email Confirmation.
Star Appliance Repair — same-day available. Tech arrival time confirmed within 1 business hour.