GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Freezer Repair Services
Same-day freezer repair from Star Appliance Repair — all major brands.
6-Month Warranty
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Dryer Repair
24/7/365
Emergency
Service-call pricing
All tiers applied to the cost of the repair when work is done.
Standard Most appliances + brands | $99 |
Luxury High-end (Sub-Zero, Wolf, Miele, BlueStar, Thermador, etc.) | $125 |
Commercial Walk-in coolers, commercial laundry, restaurant equipment | $175 |
Warranty: 6-month parts, 6-month labor. Technician quotes the repair on-site before any work.
Request Service
Appliance Down? Instant SMS & Email Confirmation.
Submit below — you get an instant SMS + email confirming we've received your request. Our dispatcher locks in your tech's exact arrival time within 1 business hour. Live tracking link in every message.
Book a Service
Most jobs scheduled same-day or next-day.
Required fields marked *. Up-front pricing — diagnostic fee disclosed before dispatch.
What customers say
4.8· 34 Google reviews
- 5 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 9 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 9 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
When your freezer stops cooling effectively, it can disrupt your household and lead to significant food spoilage. Star Appliance Repair in Fort Mill, SC, understands the urgency of reliable freezer function. Our experienced technicians are dedicated to providing prompt and professional freezer repair services across Fort Mill, Charlotte, Matthews, and Waxhaw. We service a variety of brands, including Cove, Smeg, Marvel, Speed Queen, and Capital, ensuring that whether you have a residential unit or a commercial kitchen appliance needing attention, we have the expertise to address the issue. Our commitment to transparency means we provide clear, upfront pricing with no hidden fees; the diagnostic fee is applied to your repair if you proceed with the service, making our process straightforward and trustworthy. We aim to resolve your freezer problems efficiently, often on the same day you call, and offer emergency and weekend services to accommodate your schedule. Trust Star Appliance Repair for dependable solutions to keep your frozen goods perfectly preserved.
Updated
Our trucks & technicians
Common Freezer Repair symptoms
If you're noticing any of these, it's time for a diagnostic.
Freezer not cold enough
The internal temperature of your freezer is not reaching the desired level, leading to softening or thawing of frozen items. This can manifest as ice cream being soft or frozen vegetables becoming pliable.
Freezer is too cold
Conversely, the freezer may be operating at an excessively low temperature, causing items to freeze solid that shouldn't or potentially damaging certain foods. Frost buildup may also be excessive.
Freezer is making unusual noises
You might hear loud humming, buzzing, rattling, or clicking sounds coming from the freezer that were not present before. These noises can indicate a problem with the motor, fan, or compressor.
Excessive frost buildup
A significant accumulation of frost on the interior walls or around the freezer door seal can impede proper function and indicate a seal issue or a problem with the defrost system.
Freezer not running at all
The unit shows no signs of operation, such as lights not turning on or the compressor not engaging. This could be an electrical issue or a complete failure of a key component.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Burning smell or smoke
If you detect a burning odor or see smoke originating from your freezer, immediately unplug the unit and contact a professional. This indicates a serious electrical issue that requires urgent attention.
Water leaking profusely
Significant water leakage around the freezer could point to a clogged defrost drain or a faulty water line connection. It's best to address leaks promptly to prevent water damage to your floors and surrounding areas.
Freezer Repair We Provide
CompressorDefrost SystemDoor SealThermostatTemperature ControlEvaporator FanCondenser CoilsDrain LineRefrigerant LeakIce BuildupFrost SensorPower IssueLight ReplacementInstallationReplacementHaul-away / Removal
Common Freezer Repair Issues We Fix
Not freezing or freezing unevenly
Frost or ice buildup on walls
Loud humming or buzzing
Defrost cycle not running
Temperature display incorrect
Door seal letting warm air in
Service Pricing
$120 service call
- FREE if you proceed with the repair
- Written estimate before any work begins.
Brands We Service
Star Appliance Repair — Freezer Repair
Based in Fort Mill. Service trucks dispatched across our coverage zone.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Frequently Asked Questions
How quickly can you repair my freezer?
We understand that a malfunctioning freezer is an emergency. Star Appliance Repair offers same-day service and is available for emergency repairs 24/7, including weekends, to get your freezer back up and running as soon as possible.
What brands of freezers do you service?
Our technicians are skilled in servicing a wide range of brands. We have experience with Cove, Smeg, Marvel, Speed Queen, and Capital freezers, among others. If you don't see your brand listed, please call us to confirm.
Are your technicians experienced and professional?
While we are not experienced, our team consists of experienced professionals trained to handle a variety of freezer repair needs. We focus on providing reliable service to ensure your appliance is functioning correctly.
How does your pricing work?
We pride ourselves on transparent pricing. There are no hidden fees. We provide a clear estimate before beginning any work, and our service call diagnostic fee is applied toward the total repair cost if you approve the service.
Do you offer a warranty on your freezer repairs?
Yes, we stand behind our work. We offer a comprehensive warranty on all parts and labor for our freezer repair services. Please contact us for specific details regarding the warranty period for your particular repair.
Explore more
Other appliance services
How our repair process works
Five steps from your first call to the warranty receipt. No surprises.
- 1
Inspection
Your technician examines the appliance, listens to your description, and notes the model + serial for parts lookup. Visual + audio-based diagnostics first — non-invasive.
- 2
Diagnostics
Targeted tests on the failing subsystem (compressor, control board, heating element, motor, etc.) to identify the exact root cause. You get a clear explanation, not jargon.
- 3
Fix decision
Up-front estimate before any work begins: cost, parts, and the realistic likelihood of success vs. recommending replacement on an old or uneconomical unit. You decide.
- 4
Operational test
After the repair we run the appliance through its normal cycle on-site — never "it should work now, call us if it doesn't." You sign off when it's actually working.
- 5
Warranty + consultation
Receipt with warranty terms in writing. Plus a quick walkthrough of how to extend the appliance's life (filter cleaning, drain maintenance, etc.) — included free.
What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving local cities within our SC + NC service area
Not sure if we cover you? Call us.
SC
NC
Fort MillCharlotte, NCMatthews, NCWaxhaw, NC
Neighborhoods we serve
Millbridge · Mineral Springs · Walnut Creek · Bent Creek · Kimbrell Crossing · The Meadows · Ardrey Acres · Savannah · Whiteville Park · McKindry · Friendfield · Stirling
Appliance Down? Instant SMS & Email Confirmation.
Star Appliance Repair — same-day available. Tech arrival time confirmed within 1 business hour.