Privacy Policy

We collect information you provide directly when you:

• Submit a service request (name, phone number, email address, service address, appliance details, problem description, photos you upload)
• Communicate with us (call recordings, SMS, email, chat)
• Make a payment (payment card data is collected and processed by our payment processor; we do not store full card numbers)
• Sign service authorizations or warranties (signature, date, identification you provide)

We also automatically collect:

• Device and usage data (IP address, browser type, pages visited, referrer URL, timestamps)
• Cookies and similar technologies (see Section 7)
• Approximate location derived from your IP or service address

• Schedule, dispatch, and complete the repair you requested
• Communicate with you about your service (confirmations, technician arrival updates, follow-up, warranty)
• Process payments and issue receipts/invoices
• Maintain records required by law (tax, warranty, contractor licensing)
• Improve our services and the website
• Send marketing communications, only with your consent and only to email/SMS where you have opted in (you can opt out at any time — see Section 5)
• Detect and prevent fraud, security incidents, and abuse
• Comply with legal obligations and enforce our agreements

We share your information only as follows:

• Service technicians: Field technicians who perform your repair receive your name, phone number, service address, appliance details, and problem description so they can complete the job. Independent (1099) technicians are contractually bound to handle your information confidentially.
• Payment processors: Card payments are processed by Stripe, Inc. Stripe's privacy policy applies to their processing of your card data.
• Communication providers: SMS messages are delivered via Twilio, Inc. Voice/AI calls (where applicable) are routed through Vapi, Inc.
• Hosting and infrastructure: Our service runs on infrastructure providers (Vultr, Cloudflare). These providers do not access your data except as necessary to operate the infrastructure.
• Legal compliance: We may disclose information when required by law, subpoena, court order, or to protect rights, property, or safety.
• Business transfers: In a merger, acquisition, or sale, your information may transfer to the successor entity, subject to this policy.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising as defined under the California Consumer Privacy Act (CCPA/CPRA).

By providing your phone number and checking the SMS consent box on our booking form, you give your prior express written consent (under the federal Telephone Consumer Protection Act) to receive service-related SMS messages from Star Appliance Repairat the number you provided. Messages may include booking confirmations, technician arrival updates, reminders, and post-service follow-up.

Message and data rates may apply. Message frequency: typically up to 10 messages per service request (confirmation, technician en-route, arrival, completion, and optional follow-up). Reply STOP at any time to opt out of all SMS from us; reply HELP for assistance. Your consent to receive SMS is not a condition of any purchase.

Quiet hours.We do not send marketing SMS between 9:00 PM and 8:00 AM in your local time zone, consistent with the FCC's Telephone Consumer Protection Act rules. Transactional service-status messages (e.g. your technician is on the way, your appointment has been confirmed) may be delivered at any time so that you are not left waiting; if you prefer not to receive any messages at certain hours, reply STOP at those hours or contact us.

We may send you transactional emails (booking confirmations, receipts) regardless of marketing preferences. Marketing emails are sent only if you have explicitly opted in. Every marketing email includes an unsubscribe link; clicking it removes you from our marketing list within 10 business days, as required by the federal CAN-SPAM Act.

If you are a California resident, you have the right to:

• Know what categories of personal information we collect, the sources, and how we use and share it
• Receive a copy of the personal information we hold about you
• Request deletion of your personal information (subject to legal exceptions, e.g. retained tax records)
• Correct inaccurate personal information
• Limit use of sensitive personal information
• Opt out of any sale or sharing of personal information for cross-context behavioral advertising (we do not sell, but we may share through advertising pixels — see "Do Not Sell or Share" below)
• Not be discriminated against for exercising these rights

To exercise these rights, email us at info@aplncrep.com or call +18038390408. We will verify your identity (typically by matching the contact info you provide against our records) before fulfilling the request and will respond within 45 days.

Do Not Sell or Share My Personal Information. Star Appliance Repairdoes not sell your personal information for money. However, if our website runs Google Ads conversion pixels, Meta (Facebook) Pixel, or similar advertising tags configured by the shop, certain identifiers (cookie IDs, device IDs, hashed email/phone) may be transmitted to those advertising platforms — under updated CPRA regulations this can constitute "sharing for cross-context behavioral advertising." You can opt out of this sharing by:

• Emailing info@aplncrep.com with subject "Do Not Share"
• Sending an opt-out signal via Global Privacy Control (GPC) — supported browsers send this automatically; we honor GPC signals as a valid opt-out under Cal. Code Regs. tit. 11 §7025
• Disabling advertising cookies through our cookie consent banner (Section 7)

Once you opt out, we will not share your information for advertising for at least 12 months. We will honor the opt-out without requiring an account or charging a fee.

Under California's Privacy Rights Act (CPRA, Cal. Civ. Code §1798.140(ae)), certain categories of personal information we collect may be considered "sensitive personal information":

• Precise geolocation — your service address (used to dispatch a technician)
• Photographs of your home or property interior taken by a technician during diagnosis, repair, warranty documentation, or training
• Contents of your communications with us (SMS, voice recordings, email when you initiate contact)

We use this information solely to perform the services you request, support warranty claims, train our technicians on appliance models we encounter, comply with insurance/legal obligations, and operate our business. We do not use sensitive personal information for inferring characteristics about you or for cross-context behavioral advertising.

California residents may exercise the Right to Limit Use of Sensitive Personal Information by emailing info@aplncrep.comwith subject "Limit Sensitive PII." Note that limiting use of certain categories (such as your service address) may impair our ability to deliver service.

We use cookies and similar technologies to operate the website (essential cookies) and, where you consent, to measure traffic and effectiveness of advertising. The specific tracking technologies in use depend on the configuration chosen by the shop providing service to you, and may include:

• Google Analytics (traffic measurement, only when the shop configures GA4)
• Google Ads conversion tags (attribution of bookings to ad clicks, only when the shop runs Google Ads)
• Meta (Facebook) Pixel (ad measurement, only when the shop runs Meta ads)
• Microsoft Clarity (session recordings — captures mouse movements, clicks, scrolls, and form interaction to help us improve the user experience; password fields, payment card fields, and form inputs marked sensitive are automatically masked at the client and never reach Clarity's servers; only used when the shop has enabled Clarity in settings)

Separately, the platform operator uses Umami, a privacy-first analytics tool self-hosted on the operator's own infrastructure, to measure aggregate page views and sessions across all tenant sites. Umami sets no cookies, collects no personally identifying information, and does not send data to third parties. Visitors cannot be tracked across sessions or across sites.

We also set a first-party cookie named merafix.visitor_id(a random anonymous identifier, valid one year, never shared with third parties) so that this shop's operator can understand which pages help customers find them and attribute bookings to the visit that produced them. The cookie stores no name, email, IP address, or device fingerprint; it is used only to group your page visits within this shop's site. You can delete it at any time through your browser's cookie controls. Page-view records are automatically deleted after 90 days.

You can control non-essential cookies through your browser settings or our cookie consent banner. Essential cookies cannot be disabled without breaking core site functionality.

We retain your personal information for as long as necessary to provide services, comply with legal obligations (typically 4–7 years for tax, warranty, and contractor-licensing records), resolve disputes, and enforce our agreements. After the retention period, we securely delete or anonymize the data.

In the event of a data security breach that affects your personal information, we will notify you and applicable regulators as required by law. South Carolina residents are covered by S.C. Code §39-1-90; North Carolina residents by N.C. Gen. Stat. §75-65. Notification will be provided without unreasonable delay (typically within the timeframes specified by your state's law) by email, mail, or other reasonable means available to us.

Our services are intended for adults (age 18 and over) who own or rent appliances requiring repair. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly. Contact us if you believe a child has provided us information.

We use reasonable administrative, technical, and physical safeguards to protect your information, including encryption in transit (TLS), encryption at rest for sensitive fields, access controls, and audit logging. No method of transmission or storage is perfectly secure; if we discover a breach affecting your information, we will notify you and applicable authorities as required by law.

We may update this policy from time to time. The “Last updated” date at the top reflects the latest revision. Significant changes will be communicated on our website and, where appropriate, by email. Continued use of our services after the effective date of any update constitutes acceptance of the revised policy.

For questions, requests, or complaints about this policy, contact: