GoogleSuch a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
24/7/365 Emergency
Freezer Repair in Matthews, NC
Same-day service from Star Appliance Repair — all major brands.
6-Month Warranty
Equipment We Service
Ovens & Cooking
Refrigerators & Freezers
Ice Makers
Dryer Repair
24/7/365
Emergency
Service-call pricing
All tiers applied to the cost of the repair when work is done.
Standard Most appliances + brands | $99 |
Luxury High-end (Sub-Zero, Wolf, Miele, BlueStar, Thermador, etc.) | $125 |
Commercial Walk-in coolers, commercial laundry, restaurant equipment | $175 |
Warranty: 6-month parts, 6-month labor. Technician quotes the repair on-site before any work.
Request Service
Appliance Down? Instant SMS & Email Confirmation.
Submit below — you get an instant SMS + email confirming we've received your request. Our dispatcher locks in your tech's exact arrival time within 1 business hour. Live tracking link in every message.
Book a Service
Most jobs scheduled same-day or next-day.
Required fields marked *. Up-front pricing — diagnostic fee disclosed before dispatch.
What customers say
4.8· 34 Google reviews
- 5 months ago
Such a great company! They went above and beyond, very professional, and I will be recommending them to all my clients, friends and family!
— Sherri D'Alessandro
- 9 months ago
Sean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in…
— Kevin Dvorscak
- 9 months ago
Sean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
— Bonnie Hall
For reliable freezer repair in Matthews, North Carolina, Star Appliance Repair is your local, dedicated service provider. We understand that a functioning freezer is essential for any household, especially in a community like Matthews, known for its affluence and friendly atmosphere. Our experienced technicians are equipped to handle a wide range of freezer issues, ensuring your appliance is back to optimal performance swiftly and efficiently. We service premium brands such as Cove, Smeg, Marvel, Speed Queen, and Capital, offering expert care tailored to their specific needs. Star Appliance Repair prides itself on transparent pricing; the service call fee is always applied to the final repair cost, meaning you won't face hidden charges. Whether you're in the heart of Matthews or nearby neighborhoods like Wesley Chapel, our team is ready to assist. We also extend our professional services to commercial kitchens, understanding the critical role appliances play in businesses throughout the area.
Updated
Common Freezer Repair in Matthews symptoms
If you're noticing any of these, it's time for a diagnostic.
Freezer not cooling
The most common symptom is a freezer that fails to maintain its set temperature, leading to food thawing. You might notice condensation or ice buildup where it shouldn't be. This can occur even if the freezer is running.
Excessive frost buildup
While some frost is normal, excessive or rapidly accumulating frost indicates a problem. This can reduce cooling efficiency and even prevent the door from sealing properly. It may point to issues with the defrost system.
Freezer is running constantly
If your freezer's compressor seems to be running non-stop without reaching the desired temperature, it could signal a significant issue. This constant operation wastes energy and can strain the appliance's components.
Unusual noises
Grinding, buzzing, rattling, or clicking sounds coming from your freezer can indicate mechanical problems. These noises often worsen over time and require professional diagnosis.
Freezer door not sealing
A door that doesn't seal correctly allows warm, moist air to enter, causing temperature fluctuations and frost buildup. This could be due to worn-out gaskets or an obstruction preventing a proper seal.
When to call us right away
A handful of symptoms that mean it's time to stop and bring in a pro.
Burning smell
If you detect a burning smell coming from your freezer, immediately unplug the unit. This could indicate an electrical issue, such as an overheating motor or wiring problem, posing a fire risk.
Visible smoke or sparks
Any signs of smoke or sparks emanating from the appliance are a clear indication of a serious electrical fault. Unplug the freezer and do not use it until it has been inspected by a professional.
Significant water leakage
While minor condensation is normal, substantial water pooling around or under the freezer can indicate a plumbing or drainage issue. This could lead to water damage in your home if not addressed promptly.
Freezer Repair in Matthews
Matthews residents and businesses count on Star Appliance Repair for fast, reliable freezer repair. Whether you have an emergency breakdown or need routine maintenance, our certified technicians are dispatched from nearby and arrive with the right parts to fix most appliances on the first visit. We serve the entire Matthews area including surrounding neighborhoods and zip codes.
Common Freezer Repair Issues We Fix in Matthews
Not freezing or freezing unevenly
Frost or ice buildup on walls
Loud humming or buzzing
Defrost cycle not running
Temperature display incorrect
Door seal letting warm air in
Pricing in Matthews
$120 service call
- FREE if you proceed with the repair
- Written estimate before any work begins.
ZIP Codes We Serve in Matthews
Our technicians cover the following ZIP codes in Matthews, NC. Don't see yours? Call or book — we may still serve you.
28104
Visit Star Appliance Repair or schedule a service call to Matthews
We're based in Fort Mill and serve customers across Matthews.
1337 Hideaway Gulch Dr, Fort Mill, SC, 29715
Our trucks & technicians
Brands We Service in Matthews
Marvel
GE Profile
Insignia
Magic Chef
Hisense
Danby
GE Monogram
Frequently Asked Questions
How quickly can Star Appliance Repair service my freezer in Matthews?
We offer same-day service for urgent freezer issues in Matthews. Our team is also available for emergency repairs 24/7, including weekends. We strive to respond promptly to your service request to minimize any inconvenience.
What brands of freezers do you repair in Matthews?
Star Appliance Repair services a variety of premium freezer brands, including Cove, Smeg, Marvel, Speed Queen, and Capital. Our technicians are trained to work on different models and configurations.
Are your technicians experienced freezer repair professionals?
Yes, our team consists of experienced technicians dedicated to providing professional appliance repair. While we don't hold specific factory certifications for brands, our team has extensive practical experience across many makes and models.
How does your transparent pricing work for freezer repairs?
We believe in clear and upfront pricing. Our service call fee is transparently communicated and is always applied towards the total cost of your freezer repair. You'll receive a detailed quote before any work begins, ensuring no surprises.
Which areas of Matthews do you service?
Star Appliance Repair proudly serves the entire Matthews area. We also extend our services to nearby neighborhoods such as Wesley Chapel, Lake Park, and Providence, as well as neighboring cities like Charlotte and Concord.
Explore more
How our repair process works
Five steps from your first call to the warranty receipt. No surprises.
- 1
Inspection
Your technician examines the appliance, listens to your description, and notes the model + serial for parts lookup. Visual + audio-based diagnostics first — non-invasive.
- 2
Diagnostics
Targeted tests on the failing subsystem (compressor, control board, heating element, motor, etc.) to identify the exact root cause. You get a clear explanation, not jargon.
- 3
Fix decision
Up-front estimate before any work begins: cost, parts, and the realistic likelihood of success vs. recommending replacement on an old or uneconomical unit. You decide.
- 4
Operational test
After the repair we run the appliance through its normal cycle on-site — never "it should work now, call us if it doesn't." You sign off when it's actually working.
- 5
Warranty + consultation
Receipt with warranty terms in writing. Plus a quick walkthrough of how to extend the appliance's life (filter cleaning, drain maintenance, etc.) — included free.
What our customers say
Excellent4.8Verified Google Reviews
Google
GoogleSean was very knowledgeable and professional. He saved the day! Our dryer was no longer heating. He came out the same day and diagnosed a burnt out heating coil. He was able to get it replaced and back up and running in about an hour! Thanks again!
GoogleSean was efficient and considerate. Got our icemaker working, but also explained to me how to fix it, if it freezes. He was very knowledgeable in all things appliances any make and model!!!
GoogleI can't say enough about the service I received from Sean at STAR Appliance Repair fixing my dishwasher. Sean diagnosed the problem, available parts, and completed the service the following day all while giving me step by step instructions so I was aware of t…
GoogleOur Samsung french door refrigerator had been icing up on the inside. Took a chance on this local repair company and what a blessing they were. I only had to wait 24 hours from the first call to have a repairman come to our home. I called on a Thursday to s…
Hours of Operation(all times EDT)
Mon8am–6pm EDT
Tue8am–6pm EDT
Wed8am–6pm EDT
Thu8am–6pm EDT
Fri8am–6pm EDT
Sat9am–4pm EDT
SunClosed
24/7/365 Emergency Service — live dispatcher answers around the clock. Emergency response within 4 hours in most service areas. When your appliance is down, we move fast.
Same-Business-Day Response Available — call before noon for priority scheduling in your service area.
Weekend Service Available— we work Saturday and Sunday for operators who can't wait until Monday.
Office hours: Mon–Fri 7:30am–4:30pm EDT. Emergency dispatch available 24/7/365.
Service Area
Multi-State Coverage
Serving local cities within our SC + NC service area
Not sure if we cover you? Call us.
SC
NC
Fort MillCharlotte, NCMatthews, NCWaxhaw, NC
Neighborhoods we serve
Millbridge · Mineral Springs · Walnut Creek · Bent Creek · Kimbrell Crossing · The Meadows · Ardrey Acres · Savannah · Whiteville Park · McKindry · Friendfield · Stirling
Appliance Down? Instant SMS & Email Confirmation.
Star Appliance Repair — same-day available. Tech arrival time confirmed within 1 business hour.