Refund & Cancellation Policy

1. Appointment cancellation and rescheduling

By you

You may cancel or reschedule a confirmed appointment by:

• Replying to your confirmation email or SMS
• Calling +18038390408 during business hours
• Using the customer portal link in your confirmation
• Emailing info@aplncrep.com

We request at least 24 hours' notice for cancellations and reschedules. Late cancellations (less than 24 hours) or no-shows may incur a fee. Fee equal to the standard trip or diagnostic charge, disclosed at the time you book.

By us

Star Appliance Repair may need to reschedule due to weather, parts availability, technician illness, or other circumstances. We will notify you as early as possible and offer the next available slot. If we cancel and cannot reschedule within a reasonable time, any deposit paid will be refunded in full.

2. Service refunds

Diagnostic fee

Our diagnostic fees vary by appliance category. The fee is disclosed before the appointment is confirmed and applies to in-home diagnosis:

The diagnostic fee is waived if you proceed with the recommended repair on the same visit. Diagnostic fees are non-refundable once a technician has performed the visit, since they compensate for the time and expertise required to identify the issue.

Repairs already performed

Charges for repairs already performed are non-refundable. If the same issue recurs within our workmanship warranty (six (6) months for parts and one hundred eighty (180) days for labor), we will return and re-perform the repair at no labor charge (parts may be additional if a different component has failed).

Parts

• Defective parts: Defective parts are refunded or exchanged under the manufacturer's warranty, which we will help facilitate.
• Customer-cancelled special-order parts: subject to a restocking fee of up to 25%, plus return shipping if applicable.

3. Payment disputes

All payments are processed through Stripe. We encourage you to contact us first at info@aplncrep.com or +18038390408 before initiating a card chargeback — most issues can be resolved directly and more quickly. If a dispute is filed, we will respond through Stripe's process with appropriate documentation (invoice, work order, signed authorization, photos, communication history).

4. Refund method and timing

Approved refunds are issued to the original payment method through Stripe. Most refunds appear on your statement within 5–10 business days, depending on your card issuer or bank.

5. Non-refundable items

• Diagnostic fees once the visit has occurred
• Service trip charges for completed visits
• Custom or special-order parts that have been installed or are non-returnable per the manufacturer
• Late-cancellation and no-show fees
• Convenience fees and payment-processing fees, except where required by law

6. State law rights

Nothing in this policy limits any non-waivable consumer rights you have under applicable state law, including state-specific deceptive trade practices statutes or implied warranty protections where applicable.

7. Contact

To request a refund, cancel an appointment, or ask a question:

Star Appliance Repair
info@aplncrep.com
+18038390408